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Policy & Procedures

The following policies shall govern the administration of all courses offered by Heart of Florida School of Real Estate. No oral or written representation by any registrar or instructor shall supersede the written policies of Heart of Florida School of Real Estate.

Tuition, Refund, And Cancellation Policy

Pre-License, And Post License Classroom Courses:

No refunds.The student will have a class credit with Heart of Florida School of Real Estate for one year from the date payment was made.

Online Courses, And Online Practice Exams:

Once a student purchases an online course, no refunds or credits will be given. Online courses and practice exams expire one year from date of purchase. Students who register for online courses may be eligible to audit or review classroom based courses on a space available basis. Students should call the Heart of Florida School of Real Estate office to ensure space is available before attempting to audit a course.


Students who wish to transfer to the classroom course will be able to do so upon paying a $50 transfer fee plus the difference between the classroom and online course tuition.


Students transferring from a classroom course to an online course can do so upon paying a transfer fee. This fee may vary depending upon the course. All transfers must be approved by the school Administrator. Classroom and online courses are different courses. Time spent in each cannot be transferred or interchanged. Any course materials will be shipped within 7 days of registration. Additional charges for shipping may apply to any materials being shipped outside of the Continental United States.

Continuing Education, And All One Day Classes:

No refunds. However, the student will have a class credit with Heart of Florida School of Real Estate for one year from the date payment was made.

Cram Courses:

No refunds. However, the student will have a class credit with Heart of Florida School of Real Estate for one year from the date payment was made.

Bookstore Items:

No returns or refunds on bookstore purchases including: books, videos, cd’s, dvd’s, calculators, flashcards, etc. All sales are final. If an item is defective we will gladly exchange it for a new one of the same version within ten (10) days of purchase date. A check returned by students’ bank for any reason, will incur a service charge.

General Policies

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Study Buddy Program:

A 10% study buddy program discount will apply for any group of two or more students that register at the same time for the same pre-license class. Both students must be pre – registered and tuition must be paid in full at least 24 hours prior to the start of class. No retroactive discounts will be given, and no study buddy discounts will be honored on the start date of the class.

Coupons, Discounts, Etc:

Any student registering with a discount code must be pre-registered and paid in full at least 24 hours prior to the start of the class to receive the discount. The discount code must be presented during the initial registration. No retroactive discounts will be given, and no discounts will be honored on the start date of the class. Heart of Florida School of Real Estate does not accept or honor discount codes that are not specifically authorized and published by Heart of Florida School of Real Estate (ie: online coupon sites).

Transfer Policy:

Students cannot arbitrarily switch back and forth between schools or classes without the prior written authorization from the Administrator. Instructors cannot authorize transfers. Students switching from one program to another (ie: online to class, or English to Spanish) may be charged a transfer fee if the transfer is permitted.

NSF Check Charges:

An NSF fee of $30 shall be charged for all returned checks or bank returns. The student is responsible for all payments, regardless of who pays for the class (ie: company or relative).

Tuition Fees:

Tuition covers class fees and one set of materials (if included in tuition). Tuition must be paid in full prior to the start of any class. Please check with staff regarding what is or is not included with each class.

Tuition is valid for the specific program the student signed up for, and for a specific time period. Students who do not complete courses within the allotted time will be required to pay the current tuition, minus a prior student discount to continue. The following are the time-frames that tuition is valid:

  • Real Estate Sales and Broker Pre-license classroom courses: 2 years

  • Real Estate Sales and Broker pre-license online courses: 1 year

  • All other courses: 1 year

Material Updates:

From time to time course materials will be updated and changed. For courses that include materials, Heart of Florida School of Real Estate will provide the student with one set of materials. If the materials are later updated or revised, it is the student’s responsibility to pay for upgraded materials.


Partial deposits will be honored for one year from the date the deposit was made. During the one year period deposits may only be transferred to another student or another class provided the student has not attended any class sessions and provided that Heart of Florida School of Real Estate is notified in writing as to the student’s intentions. Heart of Florida School of Real Estate has the sole right and discretion to approve or disapprove of any deposit transfer.

Repeats/Retakes: (Real Estate And Appraisal Students Only)

FREC and FREAB rules dictate that students who fail a class exam must wait at least 30 days before retaking the exam. If a student wants to test prior to the 30 days, he or she must repeat the entire course before being eligible to retest. If a student fails the retake exam, he or she must repeat the entire course before being eligible to retest. Retake students will have priority over review students if classes are full.

Review Students:

Review students are students who have passed the end of course exam, but wish to further review prior to the state exam. Three rules apply for review students. 1) Review students are asked to register with the office. 2) All reviews are on a space available basis. New students and retake students will have priority over review students. 3) Review students are asked not to participate in classroom discussions.

Hurricane / Tropical Storm Policy

In the event of inclement weather, Heart of Florida School of Real Estate management will monitor storms and make decisions regarding the cancellation of classes on a case-by-case basis. In the event of a class cancellation, all efforts will be made to quickly reschedule classes as time and classroom space permits. It is not always possible to schedule makeup classes on the same days and times as the classes that are canceled.

Cram Courses:

Students must pre-register for all cram courses and are expected to complete all cram materials prior to attending the cram. Crams are intended for those who have completed their class and are preparing for the state exam. Students can only register for one cram at a time.

Cell Phones:

Cell phone usage is discouraged inside Heart of Florida School of Real Estate buildings, due to the noise level created. Please be courteous to other students and hold conversations outside of the building. Cell phones must be turned off or in silent mode while in class. Repeat offending students may be asked to leave class and will not be permitted back in with their phones.

Laptop Computers:

Laptops are permitted in class provided they are being used for note taking purposes and are not distracting to surrounding students. Students with laptops will be asked to sit in specific areas. Anyone found to be using a computer in any manner deemed inappropriate by the instructor will not be permitted to further use the computer in class.

Recording Devices:

Recording devices (including tape recorders, digital recorders, cameras, camera phones, video recorders, etc.) are not permitted to be used in class.


Each state agency limits the amount of time students are allowed to miss. Instructors will explain this policy in class. Students missing in excess of the allowed time will be required to make up the time and material prior to testing.


Smoking of any type, including electronic cigarettes, is prohibited inside all Heart of Florida School of Real Estate facilities. Students are permitted to smoke outside of the buildings, away from the building entrances.

Classroom Comfort:

Instructors will adjust for overall class comfort. Classroom temperatures may vary, please dress accordingly.


Students are asked to please replace chairs when leaving class and to place trash in the containers provided. Any students found to be vandalizing any Heart of Florida School of Real Estate property will be dismissed from class, without a refund.


The nature of the State required material and the time frame allowed requires that class be presented in a highly structured format. Each instructor has his or her own specific policy on answering student questions which will be explained at the start of class.

Class Examinations:

Class exams are required to be administered under secure conditions. Students are not permitted to use cellular phones or apps on phones during exams. Students found cheating on an exam will be dismissed from class with no credit and no refund. Any incidents of suspected cheating may be reported to the appropriate state agency.

Exam Review:

Class exams are utilized as an evaluation to determine whether or not a student is qualified to proceed to the State examination. Class exams are not part of the learning process.


Heart of Florida School of Real Estate is not responsible for items left in a students’ car, or for any towing charges if students have illegally parked. Heart of Florida School of Real Estate will not reimburse students for any towing charges as a result of the student’s negligence. Common sense dictates that personal items such as cellular phones, briefcases, purses, cameras and sunglasses should be properly secured and not be left in automobiles at any time. Safety is always a concern, wherever you are. As an added precaution, we recommend that you use the “Buddy System'' when leaving school, especially at night.


Pursuant to FREC rule, recruiting for employment opportunities for any real estate brokerage firm must be accomplished outside the prescribed classroom instructional time. Noncompliance should be reported to the Commission.

Study Aids And Products:

Throughout the course your instructor will mention different study aids and additional course offerings. These products and courses are optional. They are designed to assist you in your studying and enhance your professional knowledge.

Lost And Found Items:

Heart of Florida School of Real Estate is not responsible for any items left in our facilities. If you have lost an item, please check with the office. Please do not leave valuable items (purses, briefcases, wallets, cell phones, etc.) unattended at any time.

Disruptive Students:

Instructors have the authority to dismiss any student that the instructor feels is disruptive and or whose behavior may be detrimental to other students, at any time without a refund.

Pet/Service Animal Policy:

No pets of any kind are allowed in Heart of Florida School of Real Estate offices, classrooms, or other premises. However, based on the Americans with Disabilities Act (ADA), “Service Animals” are not considered pets. Service animals are defined as dogs or miniature horses that are individually trained to do work or perform tasks for a person with a disability. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets.


The work or task a dog has been trained to provide must be directly related to the person’s disability. Under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls. Therapy Dogs (TDs), Emotional Support Animals (ESAs), or any other dog whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and thus are not permitted on Gold Coast premises.

As Per:

Do Not Call Policy Policy Statement:

Heart of Florida School of Real Estate will adhere to all applicable and enforceable federal and state laws and regulations governing outbound telephone calls for the protection of the privacy of telephone consumers. GCPS has implemented this Do-Not-Call Policy to provide the guidelines necessary to follow all applicable and enforceable federal and state Do-Not-Call laws. If you have any questions about the applicability of this Do-Not-Call Policy to any operations at HoFSoRE, please call the Administrator at 863-353-7370.


The federal government, through the Federal Communications Commission (“FCC”) and the Federal Trade Commission (“FTC”), and several states have enacted laws governing how companies contact consumers through use of the telephone. These laws generally cover the following areas: (a) Do-Not-Call Lists; (b) Do-Not-Call List Exceptions; (c) Company-Specific Do-Not-Call Lists; (d) Use of Automated or Predictive Dialers; (e) Use of Artificial or Prerecorded Voices; (f) Abandoned Calls; (g) Wireless Telephone Numbers; (h) Caller ID Requirements; (i) Time-of-Day Restrictions; (j) Sales and Upsell Disclosures; and (k) Facsimile Restrictions.


The following guidelines prepare HoFSoRE employees to follow applicable and enforceable federal and state Do-Not-Call laws. Each jurisdiction, however, may have certain laws that differ from these general policies. To the extent that federal and state laws may change, HoFSoRE may change, revise or alter these guidelines. Employees involved with activities affected by these guidelines will receive training to enable them to take actions consistent with these guidelines.

Do-Not-Call Lists:

 The federal government and several states have adopted “Do-Not-Call” lists that allow consumers to place their numbers on a list that prevents telephone solicitations, except in certain limited circumstances. When necessary, HofSoRE will subscribe to applicable federal and state Do-Not-Call lists and will scrub the numbers against those applicable lists, subject to applicable exceptions.

Do-Not-Call List Exceptions:

Most Do-Not-Call laws allow businesses and other entities to make telephone solicitations to certain consumers even though their number may appear on a Do-Not-Call list. Generally, these exceptions apply to (1) businesses with an “Established Business Relationship” with the consumer; (2) a consumer who has specifically consented to allow the business to call him or her; (3) charitable organizations; and (4) political entities. Given our business, the Established Business Relationship exception will apply most frequently to the activities we undertake for our clients. HoFSoRE may contact consumers that fall within these exceptions, based on information received from each client.

Company-Specific Do-Not-Call Lists: 

Do-Not-Call regulations allow a consumer to place his or her telephone number on a Company-Specific Do-Not-Call List that prohibits a business from contacting that consumer even if the consumer and the business have an Established Business Relationship. Typically, a consumer’s Company Specific Do-Not-Call Request will become effective 30 days after the consumer makes the request. HoFSoRE will honor Company-Specific Do-Not-Call Lists based on information provided by the consumer.

Use Of Automated Or Predictive Dialers:

These laws dictate when and how HoFSoRE can use automated or predictive dialers to call consumers. HoFSoRE will not use automated or predictive dialers to place telephone solicitations. Should this situation change, HoFSoRE will comply with FCC rules

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